Return and Refund Policy

We value your trust and work hard to ensure every product you receive is exactly as described, carefully packed, and quality-checked before it leaves our hands.

To maintain product safety, hygiene, and fairness for all our customers, we do not accept returns once an order has been delivered. We encourage you to review product details, sizes, and specifications before placing your order.

However, your satisfaction is important to us – if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Our team will be happy to assist you with a replacement or resolution as per our policy.

Eligibility

• Our products are non-returnable due to hygiene, customization, or other reasons (as stated on the product page or at checkout).
• In case you want to return, then 20% of the invoice value plus courier charges to and fro would be deducted and the balance refunded.

Return Window

Return requests should be raised within the timeframe mentioned on the product page or order confirmation. If no timeframe is stated, please contact us as soon as possible after delivery and we will review your request.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us promptly through the website with your order details and photos. We will assist with a replacement or refund as applicable after verification.

Refunds

• Refunds are processed after the returned item is received and inspected, or after a returnless resolution is approved.
• Refund will be initiated only after the confirmation of the lab reports. If the reports are negative, the item will be sent back to the customer and courier charges will be borne by the customer.
• Refunds are typically issued to the original payment method. The time taken to reflect in your account depends on your bank or payment provider.

Shipping Charges

Shipping charges may be non-refundable unless the return is due to an error on our part (such as an incorrect or defective item), subject to verification.

Exchanges

Exchange availability depends on stock and product eligibility. Contact us through the website for assistance with exchanges.

Contact

For return or refund help, please contact us through the Contact Us section on our website.

Thank you for understanding and supporting our efforts to deliver fresh, safe, and high-quality products every time.